It-essentials v6.0 Chapter 11 Exam Answers 2018

1. Which factor affects the speed of an inkjet printer?

the desired quality of the image*

the size of printer power supply

the quality of the paper

the cost of the inkjet cartridges


2. What are two cables that are used to connect a computer to a printer? (Choose two.)







3. What type of connection would be used to connect a printer directly to the network?






4. What is a characteristic of thermal inkjet nozzles?

The heat creates a bubble of steam in the chamber.*

Heat is applied to the ink reservoir of each nozzle.

The vibration of the crystal controls the flow of ink.

A charge is applied to the printhead.


5. In laser printing, what is the name of the process of applying toner to the latent image on the drum?






6. What mechanism is used in a laser printer to permanently fuse the toner to the paper?


electrical charge




7. Which statement describes a printer driver?

It is the interface in Windows that identifies a unique printer attached to the workstation.

It is cache inside a printer that stores documents to be printed in a queue.

It is software that converts a document into the format that a printer can understand.*

It is the configuration code that is sent to a printer to identify the operating system of the workstation.


8. A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?

The printer needs to be configured first.

The OS of the workstation needs to be updated first.

The printer driver might need to be installed first before the printer is connected.*

The Microsoft download site needs to be searched first for the printer driver.


9. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

the printer that is set as the default printer*

the software-based printer that is used to create PDF files

the software-based printer that is used to create XPS files

a manual selection, which is always needed


10. What is a characteristic of global and per-document options in print settings?

Per-document options override global options.*

Global options take precedence over per-document options.

It is not possible to configure per-document options.

It is not possible to configure global options.


11. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

Calibrate the printer.*

Adjust the printer spool.

Replace the fuser.

Replace the drum.


12. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

The printer does not have enough memory to buffer an entire photograph.*

The printer is not configured for duplex printing.

The paper is not adequate for photograph printing.

The printer is not configured for the proper paper orientation.


13. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

to add additional drivers for other operating systems*

to add additional drivers for other printers in the network

to add additional drivers for duplex printing

to add additional drivers for other printers connected to the computer


14. What are two methods to connect to a printer wirelessly? (Choose two.)

IEEE 802.11 standards*






15. In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?

Windows firewall

Windows Defender

IEEE 802.11

File and printer sharing*

virtualization option in BIOS


16. Which type of print server provides the most functions and capabilities?

a dedicated PC print server*

a computer-shared print server

a hardware print server

a print server that is implemented in software


17. What are two functions of a print server? (Choose two.)

provide print resources to all connected client computers*

store print jobs in a queue until the printer is ready*

ensure that the connected client computers have up-to-date printer drivers

store backups of documents sent to the printer

provide uninterrupted power to the printer


18. Which action supports an effective printer preventive maintenance program?

Reset the printer page counters if available.*

Replace laser printer toner at set predetermined time intervals.

Clean inkjet print heads when they stop working.

Disconnect the printer from the power source when it is not in use.


19. How can the life of a thermal printer be extended?

Clean the heating element regularly with isopropyl alcohol.*

Clean the inside of the printer with a vacuum cleaner with a HEPA filter.

Keep the paper dry in a low humidity environment.

Wipe the outside of the printer with a damp cloth.


20. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

verifying the solution and system functionality*

identifying the problem

testing a theory to determine the cause of the problem

documenting findings, actions, and outcomes


21. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

documenting findings, actions, and outcomes*

verifying the solution and system functionality

identifying the problem

testing a theory to determine the cause of the problem


22. What are two probable causes for printer paper jams?

high humidity*

the wrong type of paper*

a defective print cartridge

misaligned print heads

an incorrect print driver


23. What corrective action should be taken if a printer is printing faded images?

secure loose printer cables

update the print driver

clean the printer

replace the toner cartridge*


24. What corrective action would a technician take in response to a print spooler error?

reboot the printer

restart the print spooler*

update the printer driver

clean the printer


25. What would cause an inkjet printer to fail to print any pages?

The printer software is set to toner save.

The printer ribbon is worn out.

The ink cartridge is empty.*

The printer is loaded with a paper type other than photo paper.


26. A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?

The screen contrast is too low.

The printer is not turned on.*

The printer is out of ink.

The print head is clogged.


27. Match the common printer configuration options to the correct descriptions. (Not all options are used.)

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